Key Account Manager

Job Description

As a Key Account Manager, we are looking for passionate individuals who can maintain and enhance existing client relationships through cross-selling and up-selling our services, while also creating new business opportunities wherever possible.

Key Responsibilities

The Key Account Manager should be able to:

• Develop a good understanding of customers' needs, their industry, competitors, and market pressures, and incorporate these insights into compelling value propositions.

• Communicate effectively and build strong relationships with decision-makers at every level, earning their trust and becoming a valued advisor on business, technology, and operational challenges.

• Open new buyer relationships and create new revenue streams within customer organizations by identifying contacts and initiating discussions.

• Conduct Quarterly Business Reviews (QBRs), understand customer challenges, ensure customer satisfaction (CSAT), and partner with delivery managers and technical teams to maintain a seamless client relationship.

• Forecast revenue and resource requirements for customer engagements in a timely manner to ensure a superior customer experience.

• Spearhead pitches and new business development initiatives within the assigned portfolio. Write proposals and manage deals through to contract closure.

• Maintain close oversight of all work in progress.

• Manage and grow Fortune 1000 (F1000) accounts.

• Exposure to the BFSI (Banking, Financial Services, and Insurance) domain would be an added advantage.