Inside Sales for ANZ Service

Work Schedule Standard (Mon-Fri)

Environmental Conditions Office

Role summary

As an Inside Sales Representative - GSS Service (ANZ), you will manage and develop service-sales opportunities across Australia and New Zealand. You will drive service revenue by targeting uncontracted customers in the install base, securing service contract renewals, preparing service quotes, and maintaining a disciplined opportunity funnel. Using a consultative selling approach, you will understand customer needs, position appropriate service solutions and build trusted relationships across academic, biotech, pharma, clinical, industrial and other service markets.

You will work closely with Field Service Sales, Service Contracts, Service Operations, Technical Support and Field Service Engineers to support timely and high-quality service delivery. The role operates with a high degree of autonomy, owns service commercial activity within delegated authority, and contributes to revenue-driving initiatives for the ANZ GSS business.

Key responsibilities

• Act as the primary inside-sales contact for ANZ service customers across service contracts, preventive maintenance, break/fix support, parts, upgrades and related service offerings.

• Qualify inbound service enquiries and proactively pursue outbound renewal, upsell and cross-sell opportunities across the install base.

• Use consultative selling skills to understand customer requirements, compliance drivers, service history and commercial priorities, then recommend appropriate service solutions.

• Prepare, price and issue accurate service quotes; negotiate and close opportunities within delegated authority and in line with company policy.

• Manage service contract renewals, drive renewal campaigns and reduce contract leakage through timely customer engagement and disciplined follow-up.

• Develop and maintain an accurate opportunity funnel, ensuring CRM data quality, pipeline hygiene, next-step discipline and reliable forecasting.