Infrastructure Operations Engineer

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Infrastructure Operations Engineer - Linux Focus

Your New Role:

The Infrastructure Operations Engineer - Linux Focus is responsible for monitoring and supporting WBD's global infrastructure platforms, with a focus on Linux operational support within enterprise environments. The role is part of the Tier 2 operations support team and acts as an escalation point for L1 teams for Linux-related alerts, incidents, operational queries, planned changes, and routine maintenance activities. Working with the IT Operations Manager and cross-technology Operations Engineers, this role supports the reliable operation of infrastructure services and participates in troubleshooting, documentation, change support, and continuous improvement activities.

The role requires a versatile infrastructure operations mindset, with the ability to stay calm during incidents, follow established processes, communicate clearly, and escalate to Tier 3 Linux Engineering, vendor, or specialist teams when deeper technical support is required.

Highlights of the role

The position is part of a unified technical operations team made up of multiple disciplines, providing support across WBD technical infrastructure. The engineer will support Linux operations alongside broader infrastructure activities and will collaborate with application, database, VMware, network, storage, backup, security, engineering, and vendor-support teams where required.

Working as part of the Tier 2 Operations team in Hyderabad, the role will support L1 teams, monitor Linux infrastructure alerts, assist with standard Linux administration tasks, contribute to operational documentation, and help improve recurring support processes. This role provides an opportunity to build deeper expertise in Linux administration, patching, monitoring, automation, and service reliability while remaining aligned to the existing Infrastructure Operations Engineer level.