HR Operations -Employee Lifecycle - South Africa Region at Zensar Technologies · HyrikoBack to jobsLocation:Pune, Maharashtra, IndiaType:Full-timePosted:Yesterday - Employee Lifecycle Management
- Manage end-to-end employee lifecycle processes including:
- Offboarding and separation
- Ensure all employee records are maintained accurately in HR systems.
- Generate and issue employee letters, contracts, addendums, and employment-related documents.
- HR Shared Services & Employee Support
- Serve as the first point of contact for employee HR queries.
- Manage cases received through HR Helpdesk, Service Desk, HR Mailbox, and self-service platforms.
- Ensure adherence to defined SLA and quality standards.
- Drive excellent employee experience through timely query resolution.
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HR Data Management- Maintain accurate employee master data in HRIS systems such as Oracle Fusion, SAP SuccessFactors, Workday, or similar platforms.
- Conduct regular audits to ensure data integrity and compliance.
- Support organizational restructuring and mass employee data changes.
- Coordinate monthly payroll inputs and validations.
- Ensure accurate processing of:
- Resolve payroll-related employee queries in collaboration with payroll vendors and finance teams.
- Administer employee benefits programs, including:
- Coordinate employee enrollments, changes, and vendor escalations.
- Ensure HR operations comply with:
- South African Labour Relations Act (LRA)
- Basic Conditions of Employment Act (BCEA)
- Employment Equity Act (EEA)
- Protection of Personal Information Act (POPIA)
- Relevant payroll and tax regulations
- Support internal and external audits.
- Maintain proper documentation and audit readiness.
- Prepare and maintain HR dashboards and reports.
- Analyze HR operational metrics including:
- Employee lifecycle statistics
- Provide monthly management reports and insights.
- Vendor & Stakeholder Management
- Coordinate with:
- Background verification partners
- Monitor vendor performance against contracted SLAs.
- Escalate and resolve service delivery issues.
- Process Excellence & Automation
- Identify process improvement opportunities.
- Drive standardization and automation of HR processes.
- Support implementation of HR technologies, workflow automation, and AI-driven HR solutions.
- Develop SOPs, process maps, and knowledge articles.
Education
- Bachelor's Degree or Masterin Human Resources, Business Administration, Industrial Psychology, or related field.
- Postgraduate HR qualification preferred.
Experience
- 4–6 years of HR Operations/HR Shared Services experience.
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