SHARED SERVICES - US HR Operations Experience (Mandatory) at Zensar Technologies · HyrikoBack to jobsLocation:IndiaType:Full-timePosted:Yesterday Global End‑to‑End Background Verification
- Manage complete BGV cycles for candidates across US, UK, India, and ROW regions.
- Conduct checks such as:
- Employment & Experience Verification
- Criminal/Court Record Checks
- Database & Sanctions Screening (as per region)
- Drug Screening (primarily for US roles)
- Review and validate documents for authenticity based on regional norms.
- Region-Specific Compliance & Process Adherence
- US: Familiarity with FCRA guidelines, SSN validation, I‑9 related documentation, and county/state-level criminal checks.
- UK: Understanding of BPSS, DBS checks, Right-to-Work checks, and past employer references as required under UK hiring laws.
- India: Knowledge of NSR, UAN-based verification, police verification norms, and standard corporate BGV requirements.
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ROW: Manage country-specific checks based on local employment laws, government regulations, and client requirements.- Ensure GDPR, data privacy, and confidentiality compliance across all regions.
- Stakeholder, Candidate & Vendor Management
- Collaborate closely with Talent Acquisition, HRBPs, hiring managers, onboarding teams, and global compliance teams.
- Communicate with candidates to request documents, clarify queries, and resolve discrepancies or red flags.
- Coordinate with global BGV vendors, track SLAs, manage escalations, and audit vendor performance.
- Work with internal auditors and regional HR to support compliance reviews.
- Risk Assessment & Escalation Handling
- Analyze verification outcomes and classify cases based on risk levels.
- Prepare detailed discrepancy reports for high‑risk or sensitive cases.
- Recommend decision outcomes and guide HR/leadership on potential hiring risks.
- Handle complex or multi-country escalations.
- Reporting, Documentation & Systems Updates
- Maintain accurate and audit-ready BGV records for all regions.
- Generate weekly/monthly MIS including:
- Update BGV status in HRMS/ATS tools globally.
- Identify gaps or pain points in existing BGV workflows.
- Work on global standardization, automation, and digitization initiatives.
- Support policy updates, compliance audits, and cross‑regional process improvements.
- Train new joiners or junior team members on multi-region BGV standards.
Required Qualifications & Experience Education
- Bachelor’s degree in Human Resources, Business Administration, Compliance, or equivalent.
Experience
- 4–6 years of hands-on experience in background verification, HR operations, compliance, or global onboarding.
- Strong exposure to BGV processes across multiple regions (US, UK, India; ROW preferred).
Technical & Functional Skills
- Expertise in multi-country BGV regulations, document validation, and risk assessment.
- Knowledge of FCRA, GDPR, BPSS/DBS norms, and India/global BGV compliance standards.
- Experience with HRMS/ATS systems (Workday, SuccessFactors, Taleo, etc.).
- Proficiency in MS Excel (pivot tables, VLOOKUP, dashboards).
- Ability to manage high-volume BGV cases across time zones.
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