Global Process Expert - S/4 Run and Support

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

S/4 Support – Key Responsibilities

- Provide functional support for SAP S/4HANA system, including troubleshooting issues and resolving tickets in a timely manner.

- Collaborate with cross-functional teams to identify system requirements and implement solutions to meet business needs.

- Perform testing and documentation for enhancements, upgrades, and patches.

- Monitor system performance and proactively identify areas for improvement, recommending and implementing solutions as needed.

- Create documentation to support end-users in utilizing the SAP S/4HANA system effectively.

- Stay up-to-date with the latest SAP technologies and best practices to ensure continuous improvement of the system.

S/4 Run – Key Responsibilities

- Own and manage a backlog of unrealized Business Requirements (a) transitioned from deployment projects and (b) new business requirements into RUN

- Conduct initial assessment to determine priority, ageing, complexity, feasibility, and its impact.

- Plan and execute implementations in the form of Mini Project Execution (RUN Mode).

- Post successful implementation, ensure smooth handover to S/4 Support Organization along with further documentation requirements, if any.

- Provide clear status updates, risks & dependencies, if any, to all the stakeholders (eg: system downtime, frozen zones etc.)

- Adhere to transport and release governance from BD teams

- Obtain sign off from Key Users, document lessons learnt.