Front Office and facilities Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overall, Role

The Guest Services Ambassador (GSA) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.

As the first point of contact at Reception, they are responsible for welcoming employees with genuine hospitality and thoughtful services. GRA’s maintain smooth operations by providing administrative support and execution of duties to the highest standards.

Duties & responsibilities

What this job involves –

Site Operations

o Create a comfortable, welcoming and hospitable experience for employees and their guest.

o Boost agility in the workplace by managing up-to-date visitor information.

o Handle internal & external calls and correspondence.

o Anticipate client needs through observation to create memorable experiences.

o Manage stationery requisition and related inventory management.

o Adhoc responsibilities assigned by Facilities Manager.

Customer Services

o Foster a sense of community and create happiness at work for our team, our client and their guest.

o Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.

Visitor Management

o Provide personable and efficient visitor registration services.

o Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).