Expert - OFR

Join our “Industrial Project Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Expert – Ocean Freight ( OFR )

Job Location: Chennai

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, you will have the opportunity to provide top-notch service within the Ocean Freight (OFR) Service line, supporting our DGFF regions and countries globally. The role involves training to proficiently execute various activities, including shipment creation and enrichment, document upload, CONSOL enrichment, transport booking, sending shipping instructions, security filing, verifying draft MBL (Master Bill of Lading), tracking and updating milestones, handling inbound consols, managing carrier release milestones, notifying customers/brokers, preparing sailing schedules and gateway consols, sending discharge note documents, offering agent solution support, and validating routing for detention and demurrage storage.

Key Responsibilities:

• Execute tasks aligning with station/country documentation requisites and SOPs, ensuring adherence to standardized procedures.

• Ensure departmental SLAs and KPIs are met per agreed-upon delivery guidelines, maintaining performance excellence.

• Deliver exceptional service quality by promptly and accurately completing assigned tasks.

• Collaborate cross-functionally to ideate solutions, leverage best practices, and optimize service delivery for our business partners.