Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you’ll be the first point of contact for our customers—resolving queries, building trust, and delivering service that delights. If you’re passionate about people, love solving problems, and thrive in a fast-paced environment, this is your chance to shine and grow with a brand that puts customers first.
Primary Responsibilities
Deliver outstanding customer service by resolving queries efficiently and empathetically
Take ownership of customer issues and ensure timely resolution
Promote customer-centricity by enhancing service quality and customer engagement
Monitor service metrics like SQ scores, AHT, FCR, and NPS
Develop and implement service procedures, policies, and standards
Maintain accurate records of customer interactions and service actions
Support upselling initiatives to drive organic growth
Adhere to approved budgets and manage resources effectively
Secondary Responsibilities
Monitor and engage on social media platforms (Twitter, Facebook, etc.) to address customer concerns
Collaborate with internal teams to ensure quick complaint resolution
Drive initiatives to improve grievance handling and brand perception
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