Collections Manager

About Skit.ai

Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel, GenAI-powered assistants. Skit.ai's Collection Orchestration Platform — the world's first solution of its kind — streamlines collection conversations by syncing channels and accounts. Skit.ai's Large Collection Model (LCM), a collections-focused LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/

Job Title: Collections Manager – India

Location: Mumbai (100% Work From Office)

Shift: As per India collections portfolio

Role Overview:

As the Collections Manager – India at Skit.ai, you will drive recovery outcomes across assigned unsecured retail portfolios — credit cards, personal loans, BNPL, and other consumer lending products. You will design and execute omnichannel, digital-first borrower engagement strategies (SMS, WhatsApp, Voice AI, email), optimize campaign performance, and manage operational KPIs to maximize recovery rates, roll-back, and margins — all while ensuring strict compliance with RBI and Indian regulatory norms.

This role requires a professional with deep experience in Indian collections and contact-centre operations, able to translate data-driven insights into scalable, bucket-wise strategies. You will report to the Head of Collections and collaborate closely with Operations, Portfolio Management, Data Science, Compliance, and Product teams.

Key Responsibilities

Collections Strategy & Execution

• Develop and implement borrower engagement frameworks across SMS, Email, WhatsApp, Voice Bots, and AI/ML-based segmentation, tailored to portfolio and delinquency bucket.

• Own campaign execution across digital channels, aligning with portfolio strategy, lender/client expectations, and regulatory limits.