Cloud Managed Services Engineer (L3)

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Cloud Managed Services Engineer (L3) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.

• Performs necessary checks, apply monitoring tools and respond to alerts.

• Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.

• Assists in analysing, assigning, and escalating support calls.

• Investigates third line support calls assigned and identify the root cause of incidents and problems