– Business Development Manager - Key Accounts

ABOUT MARKETING & SALES DEPARTMENT

The Marketing & Sales division at DHL Global Forwarding serves as a crucial link between clients and various operational and product departments. Its primary objectives include acquiring new business opportunities while also ensuring the retention of existing clientele.

JOB SUMMARY

The Business Development Manager for Key Accounts executes global/regional sector strategies at the country level, managing CSI/MNC client relationships and strategically acquiring and retaining key customers. They plan and oversee accounts, collaborate with CRMs on account activities, and gather market insights to align product and trade strategies with customer needs and market conditions, contributing significantly to business growth and customer satisfaction.

KEY RESPONSIBILITIES

Customer Relationship Management and Strategic Planning

• Manage relationships with assigned list of CSI/MNC and SC customers and prospects, serving as the primary contact and coordinating account activities.

• Identify and prospect for Strategic Customer targets to acquire new customers and align Key Account activities with global/regional sector strategy.

Financial Management and Business Development

• Deliver regional and/or country customer budgets, ensuring good contractual performance, and proactive planning.

• Work on regional customer initiatives, implement global business plan contents, and manage accounts effectively to drive revenue growth.

Collaboration and Communication

• Collect relevant customer information for RFI/RFP/RFQ processes, prepare documents for operational handover, and ensure compliance with SLAs and SOPs.

• Coordinate with CRMs on account planning, customer inquiries, and business reviews, updating CRMs and executive sponsors regularly on business-critical issues.