Business Capability Expert - Commercial Process E2E

Job Title

Business Capability Expert - Commercial Process E2E

Job Description

Our customers are increasingly looking for a solution to their most pressing challenges. To keep making the difference across the health continuum, Philips needs to move from selling products in a 'transactional' manner to also providing solutions that enable high quality, value-based healthcare. The IS&AI team will equip businesses, markets and functions with process and capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and industry best practices. This strategic program will be a step-change in the value we are able to deliver to our customers.

You would be part of the Intelligent Systems & AI organization. You would collaborate with business, markets and transformation teams part of Accelerate! Program driving sustainable improvement of software supply chain, operations, pricing, sales, delivery & install base management capabilities across Philips.

In this role, you have the opportunity to contribute to the solutions transformation in Philips. As a Commercial Business Capability Expert, you have a broad audience in the business and markets organization with a specific focus on Commercial backbone processes. You will contribute to standardization and scalability of Product model and catalog design, Opportunity management, Quoting, Subscription and Contract Management, Order booking, Billing and Invoicing. Key deliverables include Process design, feature detailing, business alignment, scrum engagements, development oversight, supporting business onboarding, supporting adoption, QMS adoption, training end-users etc.

You are responsible for

• Process Design & Optimization

• Analyze, design, and optimize end-to-end commercial processes.

• Ensure alignment with the underpinning IT applications including relevant process performance metrics & KPI’s and compliance requirements and controls.

• Identify automation opportunities and application of AI tools for Commercial backbone processes