AVP Technology Service Delivery

1. Role Purpose

• Senior Technology Service Delivery Consultant for business operations.

• Owns end-to-end technology responsibility across the full client lifecycle — from pre-sales to steady-state delivery.

1. End-to-End Lifecycle Ownership

- Pre-sales / RFP stage:

• Partners with front-end/business teams to respond to RFPs.

• Designs differentiated, client-specific technology solutions.

- Client onboarding & transition:

• Leads technology transition and solution implementation post client sign-off.

- BAU / Run phase:

• Runs technology service delivery for the account across the entire lifecycle.

1. Core Delivery Responsibilities

• Application and infrastructure availability and reliability.

• Contractual and regulatory compliance.

• Cost management with a clear focus on margin improvement.

• Information security for client and EXL data; ownership of audits and controls.