The Automated Operations Engineer is responsible for 24×7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.
What you will do:
Monitor network, servers, and applications using NMS/EMS tools
Proactively identify, analyze, and resolve network alarms and incidents
Perform L1/L2 troubleshooting for network, transmission, and service issues
Raise, update, and manage trouble tickets with internal teams and vendors
Escalate incidents as per defined escalation matrix
Coordinate with field teams, OEMs, and service providers
Track SLA/KPI compliance and ensure timely resolution
Perform routine health checks and preventive maintenance
Prepare incident reports, RCA inputs, and shift handover notes
Support change activities and maintenance windows
The skills you bring:
Bachelor’s degree in Engineering / IT / Computer Science
Knowledge of telecom networks (2G/3G/4G/5G preferred)
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“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 789535
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