The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to ensure sound legal advice is provided for managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the broader organizational objectives of the bank. This is a critical role with direct impact on the financial institution's budget planning.
Primary Responsibilities
Handle collections for specific products within the assigned area.
Ensure collection efficiency and manage the cost of collections.
Track and control delinquency bucket-wise and DPD-wise, focusing on non-starters.
Review account allocations and collection targets by bucket for agencies and in-house teams.
Follow up regularly with default customers through a dedicated team.
Ensure adherence to legal guidelines by collection agencies and executives.
Manage productivity by setting parameters for in-house teams, agencies, and collection executives, and monitor performance daily.
Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
Conduct background and reference checks for appointed agencies and DCTs, and evaluate them continuously.
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