A person in this role will own (design, implement, improve, monitor and steer other teams & vendors) the overall governance & controls framework across all products, channels and services of Consumer bank. This person will ensure internal and pertinent local/ global regulatory guidelines are implemented or reports are done in time and with the desired quality. As a gatekeeper for all regulations and controls, this person will ensure the identification of operational risks, periodic awareness and management accordingly.
Key Accountabilities
Act as the CBG Unit Operations Risk Manager with below key responsibilities
Enhance CBG India's risk governance framework by actively facilitating internal committees and ensuring robust representation in bank-wide governance forums.
Develop & ensure effective recommendation of all operational risk policies, standards, and guidelines, both at the corporate and unit-specific levels.
Rigorous oversight and highlight all deviations from corporate operational risk policies, upholding stringent control standards.
Strategically coordinate all audit and regulatory inspections to ensure seamless collaboration and compliance with the requirements.
Ensure flawless and timely reporting of operational risk events including analyzing and reporting operational risk events, loss trends and root cause to Team lead and relevant risk and control committees by adhering strictly to Group standards for completeness and accuracy,
Review and provide advisory guidance on the efficacy and appropriateness of risk mitigating measures and plans.
Actively monitor Key Risk Indicators (KRIs) to identify and address emerging risks and maintain a robust risk posture.
Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)
Risk and Control Self-Assessment
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Identify/update the scope of RCSA to be completed for CBG India.
Plan and implement the RCSA program across all areas within CBG
Identifying and assessing inherent/net/residual risks and aligned internal controls with timely review / testing.
Validate RCSA against actual risk event losses, KRI trends, audit and regulatory inspections
Governance of Partnership tie-up
Facilitate the Outsourcing Risk Review with the control teams including ISS, Operations, Technology, Audit, GPS, Risk, Legal and Compliance
Facilitate the assessment process required for Outsourced Service Providers with the Ecosystem partners and the control teams
Product/ Process Risk reviews
Facilitate NPA review and approval process for CBG products within the Country and Regional stakeholders
Support in review periodic Product releases & Standard Operating procedures as and when needed and highlight controls to be built in
Identification and running of theme-based reviews of the processes from Controls perspective
Business Risk Management
Identification of Legal and Compliance risks, mitigants and residual risks in co-ordination with the business & operations teams and facilitate the process of risk acceptance.
Facilitate the business and operations team in establishing the risk framework for CBG and ensuring timely closures.
Pro-active audits to ensure the best possible audit rating
Liaise with the Audit team to establish a risk-based audit approach for CBG
Provide input for co-ordination with the audit team for assessments pertaining to CBG & close tracking on audit issues pertaining to CBG.
Business Continuity Management
Ensure timely implementation of BCM policies and standards
Ensure timely reporting/ escalation of incidents causing disruptions to the business
Highlight key BCM issues to unit management and track action plans to closure
Stakeholder & talent management
Provide support during regulatory inspections to ensure data and responses provided are in line with requirements
Constant compliance to laid down training & certification requirements and participate in creating culture of knowledge depth for self and within the team by regular input & knowledge sharing & upskilling.
Required Experience
Minimum 4 to 8 years’ experience in banking, especially related to operational risk management & business risk controls
Experience of multi-tasking and managing multiple stakeholders.
Bachelor’s degree from a recognized university
Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience
Professional qualifications on projects and change management are desirable but not mandatory.
Core Competencies
Understanding of country regulations specifically in consumer/ retail banking space
Understanding of digital lending processes & Basic AI use
Provide proative input for periodic review of the unit specific KRIs/ Common KRIs in consultation with BU/ SU Head
Analyze and monitor the KRI data highlight KRI trends and issues
Technical Competencies
Data Analysis: Proficiency in analyzing data to identify trends, patterns, and potential risks
Timely implementation of BCM policies and standards
Analyse and monitor the KRI data and trends
DBS India - Culture & Behaviors
Drive performance through Value Based Propositions
Build pride and passion to protect, maintain and enhance DBS’ image and reputation
