AI Engineering Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

AI Engineering Manager

ABOUT THE ROLE

Five9 is a leading provider of cloud contact center software, bringing the power of Five9 AI and automation to organizations worldwide. The Enterprise-AI Team drives Five9's internal adoption of AI — turning emerging capability into real business outcomes across the company.

The AI Engineering Manager leads the team that builds and operates Five9's internal AI solutions — the AI Automation Engineers who build solutions and automations, and the AI Platform Engineers who build and run the platform underneath them. This is a hands-on role: at least 30% of your time is spent building, reviewing, and unblocking work alongside the team, primarily in Claude — Claude Code and the Claude API / agent tooling.

The rest is people leadership — managing performance, mentoring engineers, and guiding growth, while balancing delivery against the team's long-term technical health. You partner closely with the solutions architect on technical design, the program manager on roadmap and prioritization, and the enablement lead on adoption, so what the team builds ships, holds up in production, and reaches the people who need it.

HOW YOU CONTRIBUTE

• Team leadership & people management — Lead, mentor, and develop the AI Automation and AI Platform Engineers; manage performance, run regular 1:1s, and guide career growth.

• Hands-on project work (30%+ of your time) — Personally build, review, and ship real project work alongside the team — solutions, automations, and platform tasks — primarily in Claude (Claude Code, the Claude API, and agent / MCP tooling).

• Technical excellence & standards — Drive best practices in Claude-based development, code review, and design quality; hold the team — and your own work — to the architect's standards.