Senior Enterprise Platforms Professional II

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future

Job Description

A Senior Analyst focuses specifically on the configuration, maintenance, and optimization of the organization's Workforce Software (WFM) system. They bridge the gap between IT and Operations, ensuring the software accurately models business rules and delivers actionable data for scheduling, capturing, forecasting, and calculating time data for payroll processes..

The Workforce Software Senior Analyst is the subject matter expert responsible for the technical administration, configuration, and data integrity of the Workforce Software (WFM) system. This role ensures the WFM platform accurately reflects business logic, supports efficient staffing and scheduling, and provides reliable data for operational and financial analysis.

Responsibilities:

- WFM System Administration & Configuration: Maintain and update core WFM system settings, policy profiles, employee profiles, time-off policies, quota calculations and timesheet calculations.

- Data Integrity: Ensure the accuracy of data integrations between the WFM system and upstream HR/Payroll systems (e.g., SAP Employee Central Payroll). Troubleshoot and resolve data flow errors.

- User Management: Manage user access, roles, and permissions within the WFM application.

- System Upgrades & Testing: Participate in testing and validation for WFM system upgrades, patches, and feature rollouts to ensure seamless performance and compliance.

- Optimization & Analysis: Monitor jobs for review and correction of errors.

- Rule Engine Optimization: Analyze current scheduling models and configuration settings to identify opportunities for improved forecasting accuracy, adherence, and efficiency.