Sr. UX Designer

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

The Opportunity

Abbott’s Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The UX Designer level is responsible for assisting the realization of the UX strategy and vision for one or more journeys within a given Experience. In the journeys, this position facilitates accounting for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position facilitates addressing the business, user, and technology UX requirements through continuous analysis, iteration, solutioning, and delivery.

With a customer-centric, digital-first approach, and in collaboration with development teams, business stakeholders, strategy, research, product, and analytics teams, this role will help build out Journeys and frameworks in the form of: information architectures, design systems, low to high fidelity prototypes, task and workflow modeling, rapid iterative usability testing, in-depth testing, best-practice implementation, and ensuring the ongoing practical and creative quality of user experience.

What You’ll Work On Include, but are not limited to, the following:

• Collaborate with CDX Strategists, CDX Researchers, the Experience Management & Capability team and the respective Experience Design team members to produce Service Design deliverables (e.g., Service Blueprints) for one or more Journeys in a given Experience that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience/Journey.

• Assist with the design, execution, and incorporation of user research into the design of the relative Journeys.