Senior Program Manager, Post Onboarding Experience, Shipper Lifecycle

Are you ready to build the future of supply chain? Amazon Supply Chain Services (ASCS) is the next AWS — a high-growth business that is opening Amazon's world-class logistics infrastructure to companies of all sizes. We're not just solving Amazon's shipping challenges; we're reimagining how every business moves products to their customers, tackling the biggest logistical opportunities facing the entire industry.

Within ASCS, Amazon Shipping is looking to hire a data-driven, customer-obsessed Sr. Program Manager to lead the Post Onboarding Shipper Experience (POSE) function. This is a unique opportunity to join one of Amazon's fastest-growing external-facing businesses at a pivotal inflection point — where the operational excellence we've built over decades becomes a platform for millions of sellers, brands, and merchants worldwide.

This role will own the end-to-end experience for shippers after they've launched on our network — driving a frustration free experience across our rapidly scaling shipper base. The successful candidate will be a strategic thinker with exceptional leadership and communication skills, adept at identifying friction points, influencing cross-functional product teams, and ensuring shippers realize the full value of Amazon's logistics capabilities. You'll operate at the intersection of product, operations, and customer experience — shaping how enterprise and mid-market shippers scale with Amazon Shipping long after their first package is inducted.

Key job responsibilities Relentlessly advocate for Shippers and strive to simplify and improve their experience Be a SME for the SWA WW onboarding processes and a key point of escalation for post onboarding experience Identify short and long-term improvements to our customer acquisition workflow and build business cases to invest in scalable solutions. Work closely with operations teams on process improvement for shipper experience. Lead process improvement workstreams to improve lead-to-launch conversion rate and time-to-launch across the pipeline. Partner with Product/Tech teams to define requirements for long-term tech improvements. Drive program objectives – operationalize launch plans by ensuring stakeholders are aligned to program details and business requirements, manage implementation activities across large group of stakeholders, and develop and execute launch plans of new products and processes. Scale services, tools, and processes that will enable the business’ growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience. Develop clear and thorough program/process launch announcements for impacted internal and external stakeholders, including program announcement, FAQs, and program resource guides. Travel up to 15% of the time

A day in the life Working independently and autonomously analyzing data for all geos and driving process improvement plans to improve shipper experience. Collaborating with business, operations, product & tech to drive change.