Senior Manager - Quality Engineering

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

The Senior Manager of Quality Engineering within Information Technology will provide strategic leadership for the quality engineering organization, driving the vision, execution, and continuous evolution of enterprise quality practices across a portfolio of products, platforms, and technology initiatives. The position will lead multiple Quality Engineering teams and managers, ensuring the successful delivery of high-quality, reliable, and scalable technology solutions that support business objectives and customer experience goals.

This role is accountable for defining and governing enterprise quality engineering strategies, standards, frameworks, and operating models that enable modern software delivery. The position will partner closely with senior technology and business leaders to integrate quality throughout the Software Development Lifecycle (SDLC), leveraging automation, AI-enabled quality engineering, observability, and data-driven insights to improve software reliability, accelerate delivery, and reduce operational risk.

As a senior leader, this role will drive organizational quality transformation by advancing intelligent automation, continuous testing, predictive quality analytics, and engineering excellence practices across the enterprise. The position will oversee quality execution across large-scale programs and product portfolios while ensuring alignment with architectural standards, security requirements, regulatory obligations, and enterprise governance policies.

The role will continuously evaluate emerging technologies, AI capabilities, and industry best practices, establishing a culture of innovation and continuous improvement. This position is responsible for developing organizational capabilities, optimizing engineering productivity, and championing quality as a strategic business enabler across the enterprise.

- Organizational Effectiveness / People:

• Lead multiple Quality Engineering teams and managers, providing strategic direction, talent development, workforce planning, and organizational leadership across a portfolio of products and platforms.