Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
About Airbnb Host Community
Airbnb creates opportunities for millions of hosts to build a business, develop connections with guests and hosts, and positively impact local communities. The strength of the global Host community sets Airbnb apart. We keep hosts at the center of everything we do. The Airbnb Community team treats hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies.
About the Role
The Senior Host Development Lead is an experienced leader responsible for the creation and execution of global educational programs and systems that inspire and empower Airbnb hosts to grow their business and deliver high quality hospitality. This role collaborates cross-functionally to build strategy, define scope, and lead execution of initiatives that support host onboarding, continuous learning, and long-term development throughout the host journey.
Aligned with Airbnb’s highest-priority company goals, these initiatives take the form of scalable solutions—such as in-product content, webinars, workshops, articles, and online toolkits—designed to meet diverse learning styles and contexts in a way that is globally consistent and locally relevant. Each educational touchpoint is conceived as part of a broader, holistic system that shapes host success through education and recognition.
Responsibilities:
Drive the vision and strategy of key host education programs across the host lifecycle, from onboarding to long-term optimization.
Manage the end-to-end strategy, design, and execution of scaled host education initiatives with cross-functional partners, ensuring alignment with Airbnb’s business objectives and brand values.
Define program goals and optimize program effectiveness by aligning to OKRs (Objectives and key results) and continuously iterating based on data-driven insights and host feedback.
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Cultivate strong cross-functional relationships (Product, Marketing, Data Science, Policy, Design, Customer Support, Community, Supply) to influence priorities, align roadmaps, and deliver work that strengthens host development and broader business goals.
Proactively lead programs to deliver on impact by effectively scoping work, ensuring stakeholder alignment, sequencing large-scale initiatives, removing obstacles, formulating viable solutions, and producing high-quality deliverables.
Provide clear and compelling communication of program strategy, performance, and impact to cross-functional partners and senior/executive leadership.
Partner with production and editorial teams in the hands-on creative production and detailed execution to deliver high-quality, on-brand educational content and experiences including: webinars, videos, articles, in-product content, live events, and toolkits.
Mentor and support junior team members, fostering a culture of excellence, inclusion, and collaboration.
Qualifications:
Senior leader with 12+ years of experience in Consulting, Strategy, Marketing, Education, or Program Management.
Proven track record of leading cross-functional strategic initiatives and driving results in a matrixed organization.
Expertise in conceiving, designing, and facilitating educational content and programs for adults or professional audiences.
Strategic thinker with the ability to connect broader business goals to precise detail-oriented execution.
Strong data and analytics acumen, experience leveraging insights to guide decisions and optimize program impact.
Exceptional communicator, skilled at engaging diverse audiences including executive leadership and external partners.
Adept at navigating ambiguity, influencing key partners, and aligning teams around clear priorities.
Demonstrated success managing complex global programs at scale while balancing competing priorities and resources.
Experience designing inclusive, culturally sensitive programs for global audiences.
Experience and curiosity using LLMs/Generative AI to deepen research, accelerate work, and create prototypes.
Deep connection to Airbnb’s mission and a passion for fostering Connection and Belonging.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$156,000—$195,000 USD
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