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Description
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
Responsible for consultation to the internal and/or external customer
Possess expertise in the customer area he/she supports and has technical understanding of the business unit’s systems, capabilities, and respective technologies
Analyze customer processes and requirements
Prepare specified project documentation according to UAL IDF standards
Assist in business process redesign as needed
Maintain communication with customer and team members and promote a team environment
Works/Consults across multiple complex projects that require subject matter expertise
Is accountable for projects or programs with low to moderate risk and resource requirements
Functions as a project leader by providing direction, tools and process support to less senior employees
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Facilitate meetings with Technology and Business Leaders to develop needs and requirements
Consults with business managers
Plan and Design solutions after requirements are gathered
Develops best practice solutions
Develops improvement and enhancement to current solutions
Develops compliance and adherence to principles
Translates business requirements to technical requirements
What’s needed to succeed (Minimum Qualifications):
Bachelor's degree in Computer Science, Business or relevant field
4+ or more years IT and/or business experience, or any equivalent combination of experience, education, and/or training
Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain
Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree
Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect
Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc.
Will do what it takes to get things done
Partners with the Business - Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer
Patience - Involves listening and checking before acting
Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches
Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise
The base pay range for this role is $102,220.00 to $133,194.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com
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