Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. You can help us achieve that mission by building the data, reporting, tooling, and AI-enabled operating capabilities that help the Americas business run with greater speed, clarity, and impact.
Americas Business & Sales Operations (BSO) is the center of excellence for cross-business execution performance, strategy and planning, and sales operations. The Sales Operations Program Manager for Fed Quota is an individual contributor driving seller behaviors to accelerate AI, take share and drive usage. You will collaborate with a variety of stakeholders (Finance, SE&O, HR, Field, WWIC) to support the Field by balancing agility with governance at a large scale.
This is a unique opportunity for someone with passion for fixing broken flows, simplifying processes, scaling best practices and wanting to network by partnering with many teams across Microsoft.
Responsibilities
Serve as strategic advisor to Federal business OU Leadership on quota and incentive comp related topics
Enable more efficient and effective quota distribution and in year management
Lead Americas Federal internal quota escalation processes and meetings from intake to closure
Triage and research issues using data to validate asks, outline options, define recommendations and drive closure within milestones
Proactively and reactively engage on key issues and asks to identify and remove blockers
Communicate decisions and amplify insights/learnings via: emails, articles, integrated SharePoint pages, presentations, templates, scripts, talking points, learning day sessions, etc.
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Manage dual content between corporate and federal systems in accordance with data restrictions
Partner with WW and Americas Enterprise to land quota with field so that they understand the why, how, what and when
Refine quota process for continuous improvement, automation and innovation ensuring agility in delivering results while consistently maintaining and improving quality with governance
Lead change management to standardize Americas Enterprise Commercial processes within the Federal space.
Qualifications
Required/minimum qualifications
Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field OR equivalent experience.
5+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field OR equivalent experience.
Citizenship & Citizenship Verification:
This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.
Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Additional or preferred qualifications
Minimum 2-years experience of incentive compensation (quota/awards), finance, operations and/or program management experience is required
Minimum 5-years experience on using data to work on complex projects with multiple stakeholders with different priorities with proven ability to bring forward a solution to drive impact
Good understanding of compensation principles, Microsoft solutions, sales processes and revenue systems
Curious self-starter with the ability to multi-task, manage priorities and reprioritize as necessary
Passion for thinking ahead, being innovative, and continuously learning about Microsoft product
Ability and desire to partner with stakeholders across the company to learn how others work and how the work in Americas BSO can evolve to support
Ability to set clear expectations based around business outcomes, balancing agility with governance/compliance
Growth Mindset – good judgment, tact, diplomacy, integrity, patience, and professionalism
Non-traditional backgrounds encouraged to apply
Sales Operations IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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