Product Marketing Manager, AI

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Freshworks is looking for a Product Marketing Manager to help shape and bring to market the next generation of AI-powered experiences across Freshservice.

This is a highly cross-functional role at the intersection of Product, AI, and go-to-market. You'll partner closely with Product Management and Engineering to understand what's being built and why it matters, then translate those capabilities into differentiated positioning, compelling customer stories, successful launches, and field-ready narratives.

We're looking for a strong product marketer who is genuinely curious about AI and how it's changing the way people work. You don't need to be an AI engineer, but you should be comfortable going deep on technical concepts, forming a point of view, and turning complex capabilities into simple, credible customer value.

Success in this role isn't about marketing AI for AI's sake. It's about showing how AI solves real problems for IT teams and creates better experiences for employees.

What You'll Do

• Own positioning, messaging, and GTM strategy for AI capabilities across the Freshservice platform