It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The ServiceNow Security Organization (SSO)
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
About the Team
The ServiceNow Security Identity and Access Management organization builds and operates the enterprise Identity and Access Management platform that secures ServiceNow employees, systems, and partners worldwide. We are a team focused on engineering excellence — modernizing how identity governance is built, tested, and delivered.
We manage enterprise-scale Identity Platforms, ServiceNow integrations and Privileged Access Management across global and regulated environments, and are expanding our capabilities into Non-Human Identity governance and AI-assisted access intelligence.
We are looking for a Principal Product Manager to establish one coherent product strategy across a fragmented identity and access portfolio, translate customer zero experience into a unified roadmap that consolidates governance narratives, clarify platform positioning and integration paths, and elevate PM and cross-functional teams across the organization.
What you'll do
Establish the unified product strategy and roadmap that consolidates fragmented positioning across the portfolio
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Translate Customer Zero experience into validated customer priorities and integrated solution architecture
Define and communicate the unified narrative that clarifies each product's role and integration paths
Align engineering, design, and architecture teams across the portfolio to shared customer-success priorities
Create and run cross-product working groups to remove blockers and accelerate customer-critical integrations
Build customer proof points and competitive positioning stories that strengthen bundled-solution selling
Define the security strategy and roadmap ensuring it addresses regulated-industry requirements and customer needs
Establish intake and governance over demand and development to ensure portfolio alignment
Drive measurable outcomes on NRR, deployment timelines (6+ months to 3–4 months), and competitive wins
Scale the PM organization through mentorship and hands-on customer and market engagement
To be successful in this role you have
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving—including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
15+ years of software product management experience
15+ years of business process management, process engineering, and executing process improvements
5+ years of Security or Risk experience with strong technical depth
Or similar experience with education
We are looking for someone who:
Has a mind for seeking out problems to solve, defining solutions, and driving the work to deliver those solutions.
Is proficient in planning, communication and presentation skills, and the capability to listen and influence.
Has the ability to understand and explain complex technical concepts to both technical and non-technical audiences.
Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization.
Is a smart, enthusiastic, creative leader who can look beyond today's problems to find tomorrow's solutions.
Has significant defining and capturing product requirements and transforming them into a product roadmap
Has experience managing or developing AI solutions
Is deeply committed to delivering the best solution for their customers, and has a track record in building customer relationships and delivering customer-centric solutions
Is skilled at driving solution development with an eye on the big-picture strategy
Is passionate about defining and reporting on critical metrics that are meaningful to various audiences
SecurityJobs
For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
