Monetization Strategy Manager

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As a Monetization Strategy Manager, you will help develop and execute strategic Pricing and Packaging recommendations to drive growth for ServiceNow's Customer and Industry Workflow Business Units. Responsibilities include:

What you get to do in this role:

- Work with pricing and product leaders to develop and implement effective monetization strategies for ServiceNow’s product portfolio

- Translate pricing strategy into executable plans, partnering cross-functionally with GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap

- Define, track, and measure pricing KPIs (both quantitative and qualitative) to drive actionable decision insights on product packaging and pricing performance

- Assist in identifying new business and growth opportunities to create incremental growth, including new pricing models and go to market approaches

- Support Business Unit in getting alignment on Pricing and Packaging changes and passing Pricing Committee approval reviews

- Assist in diverse activities to support monetization such as market sizing exercises, market/competitor research, enablement, and root cause analyses to support and identify opportunities for product growth and inform field and BU views

Qualifications

To be successful in this role you have:

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.