Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Location: Westmont, NJ
Full-time with Full Benefits
Pay is $20/hour, which may be below your state's minimum wage. Please take this into consideration when applying.
Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking?
Position Purpose: Reports to the Outreach Supervisor and serves as a key liaison between the NJ FamilyCare program and the community. Delivers presentations to groups and individuals, providing clear and courteous information about program benefits, enrollment, and eligibility. Assists beneficiaries with application completion and eligibility determination.
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
$20.00 per hour pay rate (bi-weekly pay)
Full-time schedule (40 hrs. a week)
Perkspot- Employee discount program
Career Growth Opportunities
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
About the Role
Assists walk-in and telephone customers with completing new and renewal applications, HMO selection forms and answers questions about the program.
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Conducts presentations to educate consumers about NJFC and the benefits of managed care within an office and call center setting, at Community Based Organizations, community events and home visits with some evening and some weekend events.
Respond to telephone inquiries and complaints in a call center environment using standard scripts and procedures.
Enters eligibility information into a web-based computer system and references other NJ-specific databases as appropriate.
Determine eligibility for NJ FamilyCare according to the NJ FamilyCare regulations/guidelines by reviewing documentation and following procedures; prepare correspondence for missing information as appropriate; make outbound calls to obtain, clarify, or validate information
Participate in and contribute to the quality improvement process
Participate in training sessions conducted in Hamilton and at the regional offices.
Other duties as assigned.
Minimum Experience Requirements:
Associate degree from an accredited college or university.
Two (2) minimum experience in the healthcare field.
Knowledge and operational experience in Medicaid and/or CHIP programs are a plus.
General knowledge of public health, managed care, human services systems, and local and statewide political systems preferred.
Experience working with people representing diverse backgrounds is preferred.
Required skills/abilities:
Knowledge of Medicaid and managed care programs.
Ability to solve problems through analysis and ongoing feedback.
Ability to work with people of diverse backgrounds.
Ability to handle multiple tasks and meet deadlines, flexibility under pressure.
Ability to maintain strict confidentiality.
Capable of working independently
Excellent verbal, written, and interpersonal skills.
Bilingual capabilities a plus
Ability to interpret and apply program policies and procedures as appropriate.
Ability to use basic arithmetic procedures to determine the household size and income, and program eligibility.
Ability to apply logical reasoning to make timely, effective decisions.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $20.00/h
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
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