Engagement Manager (Professional Services Sales)

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role:

We're hiring our first dedicated Engagement Manager to own how Cresta scopes, prices, and sells professional services — across both our core platform and our fast-growing AI Agent product. You'll sit inside Professional Services and turn an ad-hoc, bottlenecked process into a repeatable, revenue-generating motion. This is a founding services-selling role with room to build.

Key Responsibilities:

• Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers.

• Scope AI Agent deployments (conversational design, integration, outcome configuration) as well as core-platform services.

• Drive services attach and bookings on new and expansion deals.

• Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin.

• Build the repeatable process, templates, and pricing logic that let this function scale.

Qualifications: