Customer Success, North America

ABOUT MISTRAL

Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems—across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector—co-creating customized AI systems that they can run on their terms.

We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.

THE ROLE

As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.

This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact.

CUSTOMER SUCCESS OWNERSHIP

• Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions.

• Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs.

• Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.

• Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn.

• Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns.

• Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap.