Zycus Systems Administration - Manager

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

About Broadridge

Broadridge is a global fintech leader providing investor communications, technology-driven solutions, and infrastructure that help drive corporate governance, capital markets, and wealth and investment management. Broadridge supports banks, broker-dealers, asset managers, and public companies with solutions that power investing, governance, and communications.

Basic Purpose:

The S2P Systems Administrator Team Lead is responsible for leading the day-to-day administration, support, governance, and continuous improvement of the organization’s Source-to-Pay platform, with primary focus on Zycus. This role oversees a team of S2P System Configuration Administrators and serves as the primary point of coordination for system operations, issue resolution, release planning, stakeholder engagement, and process optimization across procurement-related functions.

The Team Lead partners closely with Procurement, Accounts Payable, Sourcing, Contracting, Vendor Management, IT, ERP teams, and external vendors to ensure the S2P platform is stable, scalable, compliant, and aligned with business needs. This role is also responsible for driving user adoption, service quality, team performance, and system enhancement priorities.

Job Responsibilities:

• Lead and supervise a team of S2P System Administrators, including assigning work, setting priorities and monitoring performance.

• Oversee and perform day-to-day administration and support of the Zycus S2P platform, ensuring system configurations, workflows, approvals, notifications, templates, and master data are maintained effectively and consistently.

• Serve as the primary escalation point for complex system issues, critical incidents, integration failures, supplier enablement challenges, and cross-functional process gaps.

• Manage team intake, ticket queues, enhancement requests, and workload prioritization to ensure timely resolution in alignment with service expectations and business impact. Drive consistency in support delivery, issue handling, documentation, and stakeholder communication.