Zonal Incharge – CPO is responsible for timely & cost-effective Customer Service Delivery & Assurance in the designated zone.
Major responsibilities include:
Customer service delivery & assurance
Liaison with builders for PROW - cost effective & faster building level permissions
Providing inputs related to potential new partners from the zone
Identification of upcoming buildings in the zone
Upkeep of existing relationship with building management and update the Building tenancy details
Vendor management of Network partners (CPO, Vistaar, 3rd Party OHF & NNI, TCL, BSO)
L2 survey
Access for 3rd Party Vendors for OHF cable/UBR at TTL POP with Field Operations approval
MRN processing & capitalisation in S4HANA basis WBSE, physical verification in AMS of TTL assets deployed at customer location- MUX, CPE, Routers, EPABX etc..
Ensure execution at customer site RFS & end to end testing for all on-net and offnet media - OSP/IBD, ODN, UBR, Copper using different CPEs - MUX, MMC, L2 switch, copper modem, GPON etc.
Responsible for customer delivery and testing from handoff point outside TTL PoP to customer location
Scheduling engineer for testing
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Coordination with NOC for testing & troubleshooting on need basis
Performance management of existing partners
Maintenance Activity at Customer location – Infra, IBD, ISP, CPE along with AMS updates
TP to Own media, Copper to FTTH migration
Ensuring timely asset retrieval with ATN in S4HANA & AMS update
The aspirant for Zonal Incharge – CPO role must have in-depth understanding about the customer requirements & to manage the same with the partners. The role will handle issues related to customer management for service delivery & assurance.
Span of control:
4 to 6 Staff
Key Customer
Customer Program Management, Customer Service Management, NW Planning, NW Ops & Finance
Necessary
Preferred
Skills
In depth Knowledge of ROW/PROW.
Adheres to the industry standards.
Assumes full responsibility for the safety and security of the team.
Determines the scope, budget, and schedules for customer service delivery existing and new projects.
Submits weekly project status reports to the reporting managers.
Delivers within the stipulated time.
Follows engineering standards and work as per market engineering specifications.
Maintains records of all projects
Inspects deployments of customer deliveries as per the quality standards
Working experience with prominent telecom operators for Estate management, Service Delivery & Assurance
