Z SCALER Technical Support

Job Requirements

Core responsibilities

- Incident and problem management:

Act as the escalation point for Zscaler-related issues, perform root cause analysis, and ensure timely resolution of complex security, networking, and performance problems

- Infrastructure management:

Manage and support the Zscaler security infrastructure, including Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).

o ZPA Application Access: Manage application segments and segment groups to define and control user access to private internal applications.

Manage and update Proxy Auto-Configuration (PAC) files after seniors review, including all exceptions and redirection configurations.

Support On-Prem PSE Proxy servers.

• ZIA Traffic Control: Configure Cloud App Control and URL filtering policies to govern web and SaaS application access.

• Identity Integration: Integrate the Zscaler platform with an identity provider (IdP) for user authentication and automated provisioning via standards like SAML and SCIM.

• Deployment and configuration: Assist in the deployment and configuration of Zscaler services, ensuring all security policies and settings are correctly implemented and maintained.

• Manage and update Proxy Auto-Configuration (PAC) files after seniors review, including all exceptions and redirection configurations

• Policy optimization: Optimize security policies, access control lists (ACLs), and traffic forwarding methods for both ZIA and ZPA to enhance security and performance.

• Investigate and resolve SSL inspection bypass issues, using traffic decryption capabilities to analyze problems with specific URLs or applications.