Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Title: Workplace Specialist
Location: Chennai
Work: 6 Days in office
About the Role
We are seeking a highly professional and customer-focused Workplace Specialist to deliver an exceptional workplace experience for employees, visitors, and business stakeholders. The role requires strong communication skills, a hospitality mindset, and the ability to manage workplace operations while coordinating with facilities and vendor teams to ensure seamless day-to-day office functioning.
The ideal candidate will have experience in workplace experience, front-of-house operations, hospitality, premium office environments, or corporate workplace management, with a proven ability to engage stakeholders at all levels.
Key Responsibilities
Serve as the primary point of contact for workplace-related queries, requests, and escalations.
Deliver a best-in-class workplace experience for employees, visitors, and leadership teams.
Build strong relationships with internal stakeholders and ensure workplace services align with business needs.
Coordinate with facilities, housekeeping, security, food services, and other vendors to maintain high workplace standards.
Monitor workplace operations and proactively identify opportunities to enhance employee experience and service delivery.
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Conduct regular workplace audits and ensure adherence to health, safety, and operational standards.
Track service-level performance and coordinate issue resolution with relevant teams.
Prepare workplace reports, operational updates, and stakeholder communications as required.
Partner closely with facilities management teams to ensure smooth execution of operational activities.
Required Qualifications
Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field.
3–7 years of experience in workplace experience, hospitality operations, client servicing, office operations, facilities coordination, or customer experience roles.
Exceptional verbal and written communication skills.
Strong stakeholder management and relationship-building capabilities.
Proven ability to operate in a fast-paced, client-facing environment.
Excellent problem-solving, organizational, and multitasking skills.
Strong customer-service orientation with a proactive and solution-driven approach.
Ability to confidently interact with senior leadership and business stakeholders.
Experience coordinating cross-functional teams, vendors, and workplace service providers.
Professional presence with a strong focus on service excellence and workplace hospitality.
Key Competencies
Communication & Presentation Skills
Stakeholder Management
Customer/Employee Experience
Workplace Operations
Vendor Management
Problem Solving
Attention to Detail
Collaboration & Teamwork
Ideal Candidate: Someone with a strong hospitality and workplace experience mindset, accustomed to managing premium workplace environments and engaging with senior stakeholders, while effectively coordinating facilities and operational teams behind the scenes.
Location:
On-site –Chennai, TN
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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