Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workplace Experience Manager
Work Dynamics
What this job involves:
Workplace Experience Manager will be responsible for managing all aspects of the facility management service delivery system in , primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within alliance partner organizations and customer satisfaction.
Key Skills
Excellent customer relationship skills and ability to listen and communicate well at all levels of the company
Communication skills
Planning and organizational skills
Negotiation skills
Problem analysis
Decision-making
Judgment
Client service orientation
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Ensure Weekly Reviews - Zonal Call/Growth and Consolidation Calls
Ensure Monthly Management Reviews are conducted as per schedule
Participate in Ops Reviews and provide quality inputs
Provide quality inputs for Quarterly Business Reviews
Provide quality inputs for Half Yearly Business Reviews
Internal & External Audits
To ensure support to management in ISO certifications by training and implementing ISO down the line.
Ensure Audit Preparations
Ensure Audit Participation
Ensure Audit Observation are closed and CAPA is done
Management Responsibilities
Provide leadership to the facilities management team
Demonstrate leadership & responsiveness and creativity
Understand the FM scope and in consultations with JLL City Manager or facility manager – develop specific processes & procedures to reduce cost & improve client satisfaction
Accomplish at least 95% Key Performance Indicators as agreed with
Coordinate with City Manager / Operations Manager on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team.
Assist City Manager in developing & implementing the facilities management account plan for the facility
Identify training needs for all subordinates
Nominate team members (Facilities & Engg.) for training conducted internally and JLL corporate team
Conduct 2 CEM (Critical Environment Management) Audit in a year for other facilities.
Participate and motivate in process improvement initiatives. Participate in CIWG.
On time reporting of incidents in the facility.
Accountable for any issues/escalation in the facility.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Location:
On-site –Hyderabad, TS
Scheduled Weekly Hours:
40
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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