Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.
Ideal Experience
Bachelor’s degree/ Degree in Hotel Management, business or other related field;
Experience of 1 - 3 years in hospitality – hotel & aviation Industry / Coworking spaces
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Proficient in MS Office suite
Excellent communication verbal and written.
MAJOR RESPONSIBILITIES
Establish direct relationship with the employees working from the office
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Single Point of Contact of employees working from office for issues resolution & workspace change within the premises
Respond and close all service tickets and feedbacks within defined SLA
Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
Have periodic connects with all point of contact of different business to understand their perspective of service
Plan and execute employee engagement events in line with client expectations
Consolidate feedback to management team regularly for ongoing improvement implementation
Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.
Location:
On-site –Mumbai, MH
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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