VmWare L2 Support Engineer

Role Purpose

The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes

Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues

Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2.

CSAT

Timely customer resolution as per TAT Zero escalation

Position Summary:

You’re responsible for daily operations related to our standard virtualization platform – VMware and relevant operations and automation tools covering mainly US time zones alone with other team members, you will be part of shift plan rotated for 24x7, you react quickly join incident calls and solve the issues to minimize the impacts to productions and business, you have good knowledge on automation scripts (e.g. PowerCLI) to automate repeatable tasks, you will be assigned to projects, PoC and initiatives based on ad-hoc topics. A proactive operation is good behavior for maintaining a IT environment in a good condition while a good attitude is good behavior to grow in your career path.

Job Responsibilities: