US Mortgage

Job SummaryData - Join our dynamic team as a Subject Matter Expert in Performing Servicing where you will leverage your expertise in MS Excel to enhance client services and Due Diligence & Exam Co-Ordinator in the mortgage domain. With a focus on customer service you will play a pivotal role in ensuring efficient operations during night shifts contributing to the companys success and societal impact. ResponsibilitiesProcess Specialist - B&L Graduate exclusion BE B.Tech MCA .This role revies first level processing handles complex process steps transactions and resolve queries complaints with customers clients in related domain area as per the SOP independently and refers to supervisor typically for specific interventions exceptions.. Business Customer - Interacts with Client customer to maintain accuracy and efficiency5 to 6 Year of US mortgage Underwriting experienceProficient in FNMA FHLMC guidelinesKnowledge and understanding of Risk assessmentHas knowledge of compliance and audit functionsResolves customer queries and requestsProvides clarifications & updates on project & processes to the stakeholdersCan co-ordinate with investors for any kind of audits or regulatory requirementsExperience working in Black Knight Loss Mitigation System Pyramid etc. Will be added advantageKeeps the stakeholders informed on meeting process deliverablesCollates data for reporting.Project Process - Acts as an SME for the team to Identify & resolve issues and document all process changesMonitor & review first level processingProcess complex TransactionsHandle first level escalations from clientPerform quality checks audits and Root cause analysis on errors to ensure error free processingProvides analytical reportsContribute to process improvement initiativesIdentify and report process changesAdhere to the mandatory industry regulation and compliance requirements for the given processReview and audit adherence of the teamKnowledge Management - Perform knowledge sharingUpdate Process documentation user manuals as appropriate for the processParticipate in knowledge transferPeople Team Management - Adhere to org hygiene and compliance needs in terms of-Personal Utilization & Time sheet submissionPersonal and new hire Assimilation Certifications Required

• Microsoft Office Specialist: Excel Certified Mortgage Servicing Specialist

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.