Training Supervisor, Quality Assurance

The Training Supervisor, Quality Assurance is responsible for supporting training initiatives to drive

operational efficiency and enhance workplace performance. This position is responsible for the

effective development and training for all team members. This position is responsible for assessing

developmental and process improvement needs to drive training and QA initiatives. This position is

responsible for developing and executing innovative strategies to ensure the organization has the

necessary skills and competencies to meet company business need.

Primary Responsibilities

Work with leadership and cross functional teams and individuals on training processes to

ensure training needs and requirements are met

Provide training, guidance and support to employees

Assess and monitor daily workflow to ensure timely completion of tasks

Develop, maintain processes to further enhance the training needs within the company

Create and revise procedures supporting the administration of training courses

Compile key metrics of training program and run management reports

Facilitate face-to-face training including new hire orientation, LMS administrator training,

and lab training

Act as first point of contact on technical, procedural, and policy questions

Continually refine and improve the training curriculum based on feedback from customers

and training evaluations

Perform other duties or special projects as assigned

This role works with PHI on a regular basis both in paper and electronic form and has access to

various technologies to access PHI (paper and electronic) in order to perform the job.

The employee must complete training relating to HIPAA/PHI privacy, General Policies and