Training Manager - Liabilities Acquisition

Job Requirements

Role/ Job Title: Training Manager – Retail Liabilities

Function/ Department: Retail Liabilities

Job Purpose:

Responsible for quality training, developing knowledge & enhancing capabilities of RMs, also to provide guidance & mentorship to individuals to achieve desired goals.

Roles & Responsibilities:

• Responsible for quality training, developing knowledge & enhancing capabilities of RM, also to provide guidance & mentorship to individuals to achieve desired goals

• Ensuring quality customer engagement by RMs and making continuous effort to improve same by adopting industry best practices.

• Liaising with other product leadership teams (on-ground) to be informed on latest product developments and train RM teams accordingly

• Devising various approaches such as Role Plays, Pitches and adopting industry best practices to enhance peer learning among RMs

• Incumbent is Responsible for monitoring engagement quality - sales and processes followed by RMs in the region

• Collaboration with Learning & Development Team to develop learning modules covering product & behavioral parameters & ensuring RM adoption of same

• Manage and reduce attrition rate among RMs by following industry best practices.

• Incumbent is responsible to ensure that RMs are well trained - on product & behavioral parameters and follow the processes as laid down within the bank’s audit and compliance framework.

• Responsible to ensure RM Channel is efficient and drive efficiencies from the team. Also, responsible to ensure high motivation level in teams.