Training Program Planning & Participation Management
Plan and execute the training calendar in alignment with business capability requirements and stakeholder inputs.
Drive end-to-end training participation including nominations, reminders, manager follow-ups, and attendance monitoring.
Ensure timely escalation and follow-up with employees and managers to maintain required participation levels.
Conduct structured Train-the-Trainer (TTT) sessions to build internal trainer capability.
Training Governance, MIS & Compliance
Maintain digital records of training attendance, feedback, reports, and program calendars in line with audit requirements.
Ensure training trackers are updated regularly and audit observations are addressed within defined timelines.
Monitor completion of mandatory compliance and functional learning modules across active employees.
Capability Development & Learning Delivery
Deliver and coordinate functional and behavioural training programs across key capability areas such as customer communication, operational processes, digital tools, and managerial effectiveness.
Ensure structured learning coverage for frontline employees based on grade, role requirements, and tenure.
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Conduct induction and refresher programs with appropriate learning assessments to measure knowledge improvement.
Training Content Development & Localization
Support internal development of functional and technical training modules in collaboration with trainers and business stakeholders.
Ensure training content is updated periodically and aligned with business processes and operational requirements.
Coordinate conversion of training modules into regional languages within defined timelines to improve learning accessibility.
Business Engagement & Field Connect
Engage with business stakeholders including RSMs, ZSMs, NSMs, and Business Heads to understand capability gaps and training needs.
Conduct branch visits periodically to assess training effectiveness and identify improvement areas.
Share branch visit insights and recommendations with business leadership.
Training Effectiveness & Business Impact
Track training effectiveness through assessments, feedback, and periodic knowledge checks.
Monitor post-training impact on frontline performance indicators such as sales productivity, collections efficiency, operational accuracy, and audit outcomes.
Work with business teams to drive measurable improvement in employee capability and operational performance.
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