Training Lead - MFB - Madura - Annai Theresa Street

Main Accountabilities

1. Training Program Planning & Participation Management

• Plan and execute the training calendar in alignment with business capability requirements and stakeholder inputs.

• Drive end-to-end training participation including nominations, reminders, manager follow-ups, and attendance monitoring.

• Ensure timely escalation and follow-up with employees and managers to maintain required participation levels.

• Conduct structured Train-the-Trainer (TTT) sessions to build internal trainer capability.

1. Training Governance, MIS & Compliance

• Maintain digital records of training attendance, feedback, reports, and program calendars in line with audit requirements.

• Ensure training trackers are updated regularly and audit observations are addressed within defined timelines.

• Monitor completion of mandatory compliance and functional learning modules across active employees.

1. Capability Development & Learning Delivery

• Deliver and coordinate functional and behavioural training programs across key capability areas such as customer communication, operational processes, digital tools, and managerial effectiveness.

• Ensure structured learning coverage for frontline employees based on grade, role requirements, and tenure.