Track Manager - Disaster Recovery Solution, Disaster Recovery

GRC & BCP/DR Roles and Responsibilities Governance, Risk, Compliance, Business Continuity & Disaster Recovery Role Snapshot Recommended JD Baseline Position Title GRC & BCP/DR Specialist / Consultant Primary Scope Governance, Risk & Compliance support; business continuity and disaster recovery oversight for Burlington Managed Network Services Delivery Context Managed Network Services, NOC resiliency, service governance, risk/issue management, audit evidence, reporting, and DR plan coordination Stakeholder Interfaces Service Delivery Lead, NOC Managers, PMO, Security Management, Burlington stakeholders, tools/automation leads, vendors/OEMs, and audit/compliance teams Operating Model Hybrid operating model aligned to 24x7 NOC services, dual delivery center resiliency, service reporting, governance reviews, and disaster recovery procedure/testing obligations Experience Guidance 6-10 years for Specialist/Consultant; 10+ years preferred for Lead/Manager alignment Certifications Preferred ITIL Foundation; ISO 22301/BCMS, ISO 27001, CRISC/CISA/CISM, CBCP/CBCI or equivalent certifications preferred 1. Position Summary The GRC & BCP/DR Specialist is responsible for coordinating governance, risk, compliance, business continuity, and disaster recovery activities for Burlington Managed Network Services. The role ensures that service governance, risk and issue logs, compliance evidence, audit readiness, disaster recovery plan integration, DR testing support, and continuity reporting are managed in a structured and auditable manner. The position works closely with service delivery, NOC leadership, PMO, security, tools/automation, and Burlington stakeholders to ensure risks, service continuity obligations, and compliance actions are visible, tracked, tested, and remediated. Note: This JD is written as a staffing/hiring baseline. Any account-specific controls, legal clauses, or final RACI should be validated against the finalized MSA/SOW and Burlington-approved operational manuals. 2. Role Purpose • Own day-to-day governance, risk, compliance, and BCP/DR coordination activities for the managed network services account. • Maintain visibility of risks, issues, action plans, audit evidence, DR plans, test records, service readiness records, and compliance documentation. • Support alignment of supplier disaster recovery procedures with Burlington business continuity plans and service-specific recovery expectations. • Coordinate governance reviews, reporting inputs, compliance evidence collection, audit response support, and corrective action tracking. Help ensure that services, processes, runbooks, testing, communications, and escalation practices are documented and continuously improved. 3. Key Responsibilities A. Governance & Service Management • Support account governance cadence across operational, service delivery, executive, and strategic forums. • Prepare governance materials covering open issues, SLA trends, service risks, improvement plans, DR status, audit findings, and action item progress. • Coordinate with PMO and service delivery leadership to maintain the Service Management and Operational Procedures Manual, RACI, contacts, escalation lists, communications plan, reporting formats, operational responsibilities, and ITIL process descriptions. • Track governance decisions, approvals, actions, owners, due dates, and closure evidence. • Escalate unresolved business, operational, technical, financial, or risk issues that cannot be resolved at the operational level. B. Risk Management / RAID Management • Maintain and periodically refresh risk and issue logs, including risk description, impact, probability, owner, mitigation, due date, dependency, status, and residual risk. • Coordinate daily/weekly risk-review cadence during transition and steady state as applicable.