The Territory Manager – SME Loans is responsible for sourcing and managing Direct channels across multiple locations to drive LAP business. This pan-India role focuses on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service. The Territory Manager plays a strategic role in identifying market trends, developing new channels, and contributing to operational efficiency and customer satisfaction within the Retail Banking division.
Primary Responsibilities
Source and manage Direct channels to acquire Loan Against property business from the market.
Ensure portfolio quality by minimizing delinquencies and application rejections.
Maintain deep knowledge of retail asset products, operational processes, and current market trends.
Identify changing market dynamics and develop new channels to expand business reach.
Deliver high-quality customer service through efficient channel management.
Secondary Responsibilities
Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience.
Collaborate with internal teams to ensure alignment with business goals and service standards.
Education
Graduation: Any discipline.
Experience
Relevant experience 3yrs in BFSI
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