Technology Support – MAIR

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Role Summary

The Technology Support role is responsible for providing operational technology support across

MAIR, including end-user assistance, system and application troubleshooting, incident and request

resolution, and service health support. The role works closely with regional teams, CHQ partners, and

business stakeholders to ensure timely response, clear communication, and adherence to global

standards. A strong customer service mindset, accountability, and continuous improvement focus are

essential.

Key Responsibilities

• Act as the primary point of contact for technology support across the MAIR region, providing

day-to-day support for systems and applications used by MAIR branches.