Technical Training Instructor

The Technical Training & Dealer Capability Development Specialist is responsible for supporting the design, development, and delivery of technical training programs that strengthen the capability of dealer service engineers and service network personnel. This role focuses on enhancing product knowledge, troubleshooting expertise, service quality, and customer handling skills while ensuring compliance with Cummins standards, safety requirements, and operational excellence. The position works closely with cross-functional teams and dealership partners to build a skilled service network that delivers exceptional customer support and business performance.

Key Responsibilities

• Develop, coordinate, and deliver technical training programs for dealer service engineers and service personnel to improve product knowledge, troubleshooting capability, technical proficiency, and customer service skills.

• Assist senior technical trainers in the preparation, delivery, and continuous improvement of classroom, virtual, and hands-on technical training programs.

• Complete product qualification requirements and continuously develop expertise on Cummins products, systems, and technologies.

• Update and maintain training materials, participant handouts, instructor guides, and training documentation to ensure accuracy and consistency across training centers.

• Communicate training material updates and best practices to regional training teams and relevant stakeholders.

• Collaborate with cross-functional teams including Service, Sales, Technical Support, Engineering, and Dealer Development to align capability-building initiatives with organizational objectives.

• Partner with dealerships to ensure the availability of qualified technical manpower and support workforce capability planning based on required skill sets.

• Establish and implement structured technical training and certification programs to improve service engineer competency, repair quality, and troubleshooting effectiveness.