Shift: No Department: LS-PS-UJCQ Tech Support A Recruiter: Michelle Cole
This information is for internals only. Please do not share outside of the organization.
Your Role
As a Technical Support Scientist, you will serve as the primary point of contact for our global customer base, delivering expert application and technical support across transfection, electroporation, and nucleic acid delivery workflows.
Key Responsibilities:
Work hands-on in the laboratory to support customer and product application activities
Troubleshoot product performance issues and maintain comprehensive technical knowledge resources
Collaborate cross-functionally with R&D, Marketing, Customer Service, Quality, and Production to relay customer insights, drive product improvements, and ensure high customer satisfaction
Support the training and onboarding of new team members
Stay current with industry trends and scientific literature through ongoing interactions with researchers and life science suppliers
This position is located in Madison, WI and is full-time, on-site (with hybrid potential)
Minimum Qualifications:
Bachelor's degree in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics, or other life science discipline
4+ years of wet lab and research experience
Preferred Qualifications:
Master’s degree or PhD in a life science discipline
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Hands-on experience with mammalian tissue culture workflows, including transfection, electroporation, and viral transduction; strong familiarity with the cell and gene therapy (CGT) sector
3+ years of experience in experimental design, scientific troubleshooting, and working independently in a laboratory setting (within the last 3 years)
Excellent written and verbal communication skills, backed by 3+ years of experience delivering technical presentations, public speaking, or scientific messaging
Highly proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and experienced in using CRM platforms (e.g., Salesforce) to track workflows or customer data
Experience creating technical marketing materials, such as whitepapers, application notes, and scientific social media content
Willingness to travel up to 10% annually, including overnight stays
Pay Range for this position: $78,800 - $121,000 / annually
The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
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