At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Job Description -
Required Qualifications & Experience
Any Graduate (Japanese language qualification preferred)
6 to 9 years of relevant IT Operations / Service Delivery experience
Proficiency in Japanese language (JLPT N2 or above)
ITIL certified with a strong understanding of IT Service Management (ITSM) and IT operations
Good knowledge of Microsoft Office applications
Excellent communication, coordination, interpersonal, and presentation skills
Experience in vendor management, reporting, and operational metrics/KPI management
Experience in people management, team leadership, and workforce planning
Ability to prepare and manage Work Breakdown Structures (WBS), resource schedules, and project plans
PMP certification will be an added advantage
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
Willingness to work in a 24x7 rotational shift environment from the Chennai office
Extensive experience working with Japanese clients and stakeholders
Experience in project transition, service transition, and knowledge transfer activities
Strong understanding of end-to-end project delivery and operational governance
Key Responsibilities
Lead BAU (Business As Usual) and operational delivery activities
Manage customer communications, negotiations, and stakeholder expectations
Drive vendor governance and service performance management
Perform resource planning, allocation, and scheduling to ensure optimal service delivery
Ensure efficient execution and stabilization of transitioned services
Track, analyse, and present operational metrics, KPIs, and management reports
Mentor, groom, and develop team members to enhance operational capabilities
Identify operational improvements and drive service excellence initiatives
Technical Skills
Strong understanding of IT infrastructure and support operations
Experience in service delivery, incident management, problem management, and change management processes
Good to have hands-on experience or knowledge of:
Windows Administration
Linux Administration
Preferred Attributes
Strong leadership and people management capabilities
Excellent customer negotiation and stakeholder management skills
Ability to manage multiple projects, priorities, and cross-functional teams
Strong analytical, planning, and decision-making abilities
Experience working in multicultural and Japanese client-facing environments
Proven ability to drive operational excellence and continuous improvement
Relocation Supported:
Yes
Visa Sponsorship Approved:
No
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.
Copyright 1995 - 2024 Fujitsu
×
Cookie Consent Manager
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Required Cookies
These cookies are required to use this website and can't be turned off.
Required Cookies
Show More Details
Required Cookies
Provider
Description
Enabled
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:
"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data center
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Cookies from provider SAPasserviceprovider are required and cannot be turned off
Functional Cookies
These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.
Consent to all Functional Cookies
Show More Details
Functional Cookies
Provider
Description
Enabled
YouTube
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions
Consent to cookies from provider YouTube
Confirm My Choices
Accept All Cookies
Similar roles you might like
More openings like this one — take a look before you go.
