The Product Owner is responsible for the delivery and support of products and functionality within the product line. They are responsible for ensuring that the road map for their product is broken down into Epics, and Stories that a held in a backlog and that are prioritized for delivery by the product team. Acting as the voice of the customer to the product team this role ensures that the customers’ expectations are met and managed through planning, execution, and sprint playbacks to the business. Lead and support the product team in sprint playbacks to ensure that business expectations are met, and the delivery is aligned to the business requirements. Support and lead the team in sprint retrospectives so that impediments encountered during the sprint cycle are not repeated, and that the process is continually improved so that the team's velocity is maximized without impacting quality. Responsible for discovering innovative product solutions that deliver the necessary value, are usable by the target audience, and can be delivered with the available resources in the required time frame. Impediments that are found during the development process will be resolved by the Product owner who will escalate or seek business input to ensure the team's development velocity is not slowed while ensuring that the business expectations are still met. The product owner is the subject matter expert for their products who can advise the business on their suitability for the requirements and advocate for the value they deliver.
KEY RESONSIBILITIES
Partner with Product Managers in developing the Product Strategy and advancing the HBT Strategic Digital Goals
Conduct product planning, design and quality of releases for the Digital Valuestream
Plan, and groom the product backlog so that each sprint is prioritized to offer the best value in the shortest possible delivery time. Acting as the voice of the business to the product team and a key path to resolving impediments raised by the team. Find new innovative product solutions through procurement or development to deliver the necessary business value.
Ensure all items meet the definition of ready before they are entered into a sprint e.g., sized, stories complete, acceptance criteria agreed etc. Ensure all items meet the definition of done before they are included in the sprint demo
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Present and demo features and functionality to leaders and large organizations.
Identifying challenges and opportunities to improve the agile process and the effectiveness of the product team. Be a vocal advocate for the team and promote its activities and successes
Work closely with leadership and several cross-functional teams to develop and deliver innovative consumer software and services
Represent the voice of the customer and champion needs of the business and key stakeholders in defining use cases and subsequent user stories
Ensure customer and product requirements are collected from the field and documented
Define user stories, including the right level of detail, such that each user story guarantees proper acceptance criteria is met upon delivery.
Planning, grooming and prioritization of user stories as preparation for Sprints and Releases
Articulate details, prioritize backlog and guide the development process, ensuring all parties are working together to deliver the right solution
Analyze customer feedback and usage metrics to identify key pain points
Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
Drive requirement definition, customer experience design, product roadmap and prioritization
Partner with HBT teams to understand their customer needs and influence adoption of new services
Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
QUALIFICATIONS
Proven experience working in an Agile/Scrum and Lean environment in a Product Owner role.
Excellent competency in product/project management tools
Ability to synthesize user feedback and data to make data driven decisions.
Ability to prioritize across competing priorities and juggle several work streams with multiple stakeholders
Bachelor's Degree
5+ years of experience in product or program management, product marketing, business development or technology
Experience with end-to-end product delivery
Experience overseeing roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
YOU MUST HAVE
Excellent verbal and written communication skills
Sharp analytical and quantitative skills while the ability to use data and metrics to back up assumptions, recommendations, and drive actions
Strong strategic aptitude; ability to define a winning business strategy and product road map, and execute complex product development cycles
Excellent customer experience intuition; demonstrated success in inventing innovative and user-friendly products
Executive presence to influence teams and leaders at all levels
Identify and resolve issues that may impair the team's ability to meet strategic, financial, and/or technical goals
Experience developing technology solutions in a fast-paced environment
WE VALUE
Understanding of key information technology solutions and practices
Strong business acumen and ability to translate new technology into business value
Creation of result-oriented Management Operating System
Effectively demonstrates ability to deliver on complex situations or problems
Creative and collaborative problem solving capability
Conveys specific, observable, and measurable expectations for each assignment
Driving "fast and right" results in a matrixed environment
Consistently makes timely decisions even in the face of complexity
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